SHIPPING & RETURNS
SHIPPING POLICY
Orders placed Monday through Friday (excluding holidays) with Standard Shipping will be processed and shipped within 2-7 business days once credit card payment authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing on the following business day. Customers will receive a confirmation email with tracking information when the order has shipped. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day.
Note: Shipping windows are estimates and delivery dates cannot always be guaranteed.
SHIPPING – CUSTOM ORDERS
Custom Orders Take 4-6 weeks, prior to processing and shipping time. Customers placing a custom order will receive an email with shipping tacking info, once the package ships.
*Please Note* A few custom items do Take 6-8 weeks (noted in item description). Customer will receive email with tracking details when the items is shipped.
All Custom Orders Are Final Sale. Non-Refundable, No Exchange.
All Shipping Charges Are Non-Refundable. No Exceptions.
P.O. Boxes
All shipments at APO, FPO, and DPO addresses are sent via USPS. Due to military handling times, delivery to some destinations make take up to 30 - 45 business days.
REFUND POLICY
Items that are unworn and returned in original packaging with tags attached may be returned or exchanged within 14 days of receipt.
To Return and item contact Customer Service by emailing Support@Sheshepop.com with your order number, reason for return and request a RNA number. The RNA number is required for ALL returns. Mailing instructions for returns will be provided.
Exchanges: Exchanges are allowed, 14 days within receipt for unworn items with original tags. Contact Customer Service by emailing Support@Sheshepop.com with your order number, and reason for exchange. Customer Service will contact you to provide return instructions. Once the return merchandise is received the new item(s) will be shipped. The Customer is responsible for new shipping fees.
Items purchased with discount and promotion codes are for one time use only and may not be reused or applied on exchanges or returns
All Items Listed as Final Clearance and Final Sale are Final Sale.